Privacy Policy

We collect only what the service needs to work, to bill you and to keep it secure.

• 01 Account data. Your email address, a hashed version of your password (we never store the password itself) and the one-time confirmation code we send to verify your email.
• 02 Demo queries. The brand name or phrase you type into the demo on the homepage, used to show a few recent public mentions.
• 03 Workspace data. Brands (projects), tracked keywords, boolean filters, alert settings, Slack or webhook destinations you configure, reports, teammates you invite and their roles.
• 04 Collected mentions. Public posts and articles that match your keywords, stored in your workspace as described in the section on public mentions below.
• 05 Usage and technical data. IP address, browser and device type, pages visited, actions in the app, error logs and timestamps.
• 06 Billing data. Plan, billing period, invoices and payment status. Card details are entered on and handled by our payment processor; we see only the card brand, the last four digits and the expiry date.
• 07 Messages. What you send to [email protected] and our replies.

We do not sell personal data and do not share it for cross-context behavioral advertising. We do not use your workspace content to build profiles of you for third parties.

MentionAlert finds publicly available posts, articles, comments and videos that mention the keywords our customers track. These items can contain names, usernames or opinions of the people who wrote them. We collect them only from public sources, through official APIs and public feeds and under each platform's terms. We do not access private groups, direct messages or content that requires logging in.

The legal basis is the legitimate interest of our customers in knowing what is publicly said about their brands and of us in providing that service. Each mention keeps a link to its original source, and the content belongs to its author.

If a mention in our index refers to you as a private person and you want it removed, email [email protected] with the link. We remove it from our index and from customer workspaces where it appears. If the original post is deleted at the source, we stop showing new copies of it.

We share personal data only with service providers that process it on our behalf and under written agreements.

• 01 Hosting and infrastructure provider, which stores the service and its data.
• 02 Payment processor, which handles card payments and fraud checks.
• 03 Email delivery provider, which sends confirmation codes, alerts, digests and receipts.
• 04 Analytics, if used, run without cookies and without identifying you across other sites.

Destinations you connect yourself, such as a Slack workspace or your own webhook URL, receive the alerts you route there. We may also disclose data where the law requires it, for example to answer a valid order from a public authority.

• 01 Account and workspace data for as long as your account exists, then deleted within 30 days of account closure, except backups that rotate out within a further 30 days.
• 02 Collected mentions for the mention history of your plan, then removed from your workspace.
• 03 Demo queries and their results for up to 7 days.
• 04 Technical and security logs for up to 90 days.
• 05 Invoices and billing records for the period required by tax and accounting law.
• 06 Support messages for up to 24 months after the conversation ends.

Our providers may process data in countries other than yours, including outside the European Economic Area. When that happens we rely on appropriate safeguards recognized by the law, such as adequacy decisions or standard contractual clauses, and we choose providers that apply comparable protection.

Depending on where you live, including under the GDPR and US state privacy laws, you can ask us to:

• 01 confirm whether we process your data and give you a copy,
• 02 correct data that is inaccurate,
• 03 delete your data,
• 04 restrict or object to processing based on legitimate interest,
• 05 export the data you gave us in a portable format,
• 06 withdraw consent where processing relies on consent.

Send your request to [email protected] from the email address on your account, or describe how the data relates to you if you have no account. We reply within one month, and we never treat you differently for using these rights. You may also complain to your local data protection authority. You can export your mentions to CSV and delete your workspace yourself in the account at any time.

mentionalert.com uses only strictly necessary cookies.

• 01 A session cookie that keeps you signed in.
• 02 A security token cookie that protects forms against cross-site request forgery.
• 03 A preferences cookie that remembers choices such as monthly or yearly billing on the pricing page.

We use no advertising cookies and no third-party tracking cookies. Because these cookies are needed for the site to work, the law does not require a consent banner for them, so you will not see one. You can block cookies in your browser, but signing in will then stop working.

Connections to the service are encrypted, passwords are stored only as hashes, access to production data is limited to people who need it, and workspaces are separated from each other. More detail is on our media intelligence platform security page.

The service is meant for businesses and professionals. It is not directed at children, and we do not knowingly collect data from anyone under 16. If you believe a child has given us data, write to us and we delete it.

When we change this policy we update the date at the top. For significant changes we also tell account holders by email before the change takes effect.

Write to [email protected] with any question about this policy. You can also read our terms of service and our refund policy.